Tips for improving your customer-service this season

Welcome to 2019! Now is the time to take down the Christmas decorations and start planning your camping and caravanning site for this season. Managing a large caravan park requires careful planning and with the potential shock of Brexit on the horizon, ensuring your business is able to stand out from your competition is an absolute must. Check out our checklist below:

Little Winnick - Pentewan Camp site St Austell Cornwall Website Design and development
Little Winnick – Pentewan Camp Site, St Austell, Cornwall. Website design: Clear Mapping Co

1. Update your website

Does your website look appealing to your visitors? Did they complain about the functionality? Time to fix those bugs and update those blog pages!

Don’t forget to:

– Add new photos

– Update the text

– Think about updating your SEO? Then contact our colleagues at MiHi Digital

Dandelion Hideaway Glamping Map
Dandelion Hideaway Glamping on Instagram

2. Keep up with the social media

Been a bit quiet on Facebook, Twitter and Instagram? Now is the time to start sharing those images of sunshine and fun.

Don’t forget to:

– Use hashtags

– Share ‘behind the scenes’ pictures

– Keep an eye on your peers! Dandelion Hideaway are a great example of keeping your social media fresh and exciting for guests.

Boscrege Caravan & Camping Park Map
Boscrege Caravan & Camping Park Map Design: Clear Mapping Co

3. Think about getting a new site map

Hard to keep a smile on when explaining which pitch they have to the 100th visitor? Then, get a new site map. Saves time, more efficient and turn those tired campers into happy campers.

Don’t forget to:

– Update your pitch numbers

– Add in new facilities

– Think about adding your map to your booking engine?

However you’re looking to improve your customer service this year, we wish you a happy and a prosperous season!

Contact us here by filling in our enquiry form, emailing us at or give us a call on +44 (0)1326 337072